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Privacy Policy

This Privacy Policy explains how TValue: Product Reviews handles information when a merchant installs or uses the app, when someone submits or appears in a product review, or when someone visits a storefront that uses our review features.

Last updated: September 15, 2026

1. Who we are​

TValue: Product Reviews is developed and operated by TValueApps. In this policy, “TValue”, “we”, “us”, and “our” refer to TValueApps.

2. Information we collect​

We collect and process information needed to provide, secure, and improve the service. Depending on how the app is used, this may include:

  • Merchant and store information, such as store name, Shopify domain, store owner or staff contact details, platform identifiers, plan information, app settings, theme information, locale, and market settings.
  • Product and order information, such as product and variant identifiers, titles, images, and limited order details used to associate reviews with products or determine verified-buyer status.
  • Reviewer and review information, such as rating, review title and text, display name, email address, country, review date, product association, verification status, and photos or videos submitted with a review.
  • Imported information when a merchant chooses to import reviews, including review files, review content, source identifiers, source URLs, and related media supplied by the merchant or collected at the merchant’s direction.
  • Technical and usage information, such as IP address, browser and device details, timestamps, diagnostic logs, and interactions with the app or storefront widgets.
  • Support information, including messages, attachments, and other information you choose to provide when contacting us.

We do not collect payment card numbers through the app. Payments for the app, if applicable, are handled through Shopify.

3. How we use information​

We use information to:

  • Install, authenticate, configure, and operate the app for a merchant’s store.
  • Collect, import, organize, moderate, and display product reviews and related media.
  • Associate reviews with products and, where enabled, indicate whether a reviewer is a verified buyer.
  • Provide review widgets, analytics, translations, customization, and other merchant-selected features.
  • Communicate about the service and respond to support requests.
  • Detect fraud or abuse, troubleshoot errors, secure the service, and comply with legal obligations.
  • Analyze performance and improve the app using aggregated or de-identified information where practical.

We do not sell or rent personal information, and we do not use it for targeted advertising.

4. Public review content​

Reviews approved by a merchant may be displayed publicly on that merchant’s storefront. Public review content may include the rating, review title and text, reviewer display name, country, review date, verified-buyer status, and submitted photos or videos. A reviewer’s email address is not intended to be displayed publicly.

Merchants control which reviews are published and are responsible for their storefront content and customer relationships. If you want a published review corrected or removed, you may contact the merchant directly or contact us using the details below.

5. How we share information​

We may share information only as needed with:

  • Shopify, to provide the app through the Shopify platform and interact with the merchant’s store.
  • Service providers that support hosting, data storage, content delivery, security, analytics, customer support, and other app operations. They may process information only on our behalf and for the services they provide to us.
  • Legal or safety recipients when disclosure is required by law or reasonably necessary to protect users, the public, our rights, or the integrity of the service.
  • A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to appropriate safeguards.

We do not share personal information with unrelated advertisers.

6. Cookies and local storage​

The app and its storefront features may use cookies, local storage, or similar technologies to maintain sessions, remember settings, protect the service, and keep features working. We do not use these technologies to track people across unrelated websites for advertising.

7. Retention and deletion​

We retain information only for as long as reasonably necessary to provide the service, maintain security and business records, meet legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information and why it was collected.

When a merchant uninstalls the app, we delete or de-identify store and customer information in accordance with Shopify’s requirements and our legal obligations, except where retention is required by law. Merchants and reviewers may also request deletion as described below.

8. Your choices and rights​

Depending on where you live, you may be able to:

  • Request access to the personal information we hold.
  • Ask us to correct, delete, or provide a copy of it.
  • Object to or restrict certain processing, where applicable.
  • Withdraw consent where processing relies on consent.

If you submitted a review through a merchant’s store, the merchant is usually the best first contact because the merchant controls the storefront and review publication. We will assist merchants with valid privacy requests and will respond directly where required.

9. International data transfers​

We and our service providers may process information in countries other than where it was collected. Where required, we use appropriate safeguards for international transfers of personal information.

10. Security​

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, so merchants should also protect access to their Shopify accounts and store administration.

11. Children’s privacy​

The service is not directed to children under the age required by applicable law, and we do not knowingly collect personal information directly from children for their independent use of the service.

12. Changes to this policy​

We may update this policy when the app or our practices change. The updated version will be posted on this page with a new “Last updated” date.

13. Contact us​

For privacy questions, data requests, or general support, contact TValueApps at support@tvaluereview.com.